[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.sigal.sk\/verejne-sluzby-a-ich-hodnotenie\/#Article","mainEntityOfPage":"https:\/\/www.sigal.sk\/verejne-sluzby-a-ich-hodnotenie\/","headline":"Verejn\u00e9 slu\u017eby a ich hodnotenie","name":"Verejn\u00e9 slu\u017eby a ich hodnotenie","description":"Zamestnanci, najm\u00e4 t\u00ed, ktor\u00fdch \u010dinnos\u0165 poskytuje verejn\u00e9 slu\u017eby, maj\u00fa okrem svojho nadriaden\u00e9ho e\u0161te jedn\u00e9ho \u0161\u00e9fa, z\u00e1kazn\u00edkov. Je pochopite\u013en\u00e9, \u017ee nadriaden\u00fd","datePublished":"2018-03-30","dateModified":"2023-04-27","author":{"@type":"Person","@id":"https:\/\/www.sigal.sk\/author\/#Person","name":"","url":"https:\/\/www.sigal.sk\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/25a824e14ead2d36aba24b918221841350fb41cea98048e9b1929df8c4bf4bd8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/25a824e14ead2d36aba24b918221841350fb41cea98048e9b1929df8c4bf4bd8?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"sigal.sk","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.sigal.sk\/wp-content\/uploads\/img_a288262_w16474_t1527694651.png","url":"https:\/\/www.sigal.sk\/wp-content\/uploads\/img_a288262_w16474_t1527694651.png","height":0,"width":0},"url":"https:\/\/www.sigal.sk\/verejne-sluzby-a-ich-hodnotenie\/","wordCount":436,"articleBody":"Zamestnanci, najm\u00e4 t\u00ed, ktor\u00fdch \u010dinnos\u0165 poskytuje verejn\u00e9 slu\u017eby, maj\u00fa okrem svojho nadriaden\u00e9ho e\u0161te jedn\u00e9ho \u0161\u00e9fa, z\u00e1kazn\u00edkov. Je pochopite\u013en\u00e9, \u017ee nadriaden\u00fd nem\u00f4\u017ee ma\u0165 100% preh\u013ead a nonstop \u010das na to, aby dok\u00e1zal neust\u00e1le sledova\u0165 mor\u00e1lku ka\u017ed\u00e9ho zveren\u00e9ho zamestnanca. Av\u0161ak z\u00e1kazn\u00edci \u00e1no, nako\u013eko je ich ston\u00e1sobne viac a doty\u010dn\u00e9 slu\u017eby vyu\u017e\u00edvaj\u00fa denne.Ka\u017ed\u00fd podnik by sa mal honoti\u0165 na z\u00e1klade, \u010di zaklada\u0165 si na kvalite poskytovania slu\u017eieb, medzi ktor\u00e9 ur\u010dite patr\u00ed i pr\u00edstup person\u00e1lu k z\u00e1kazn\u00edkovi, ale aj spokojnos\u0165 s poskytnut\u00fdmi slu\u017ebami celkovo. Mor\u00e1lne n\u00edzky pr\u00edstup zamestnancov automaticky zna\u010d\u00ed n\u00edzku mor\u00e1lnu kvalitu doty\u010dnej spolo\u010dnosti \u010di podniku.Z\u00e1kazn\u00edci, ako aj podnik s\u00fa tak spolo\u010dn\u00e9ho n\u00e1zoru v tom, \u017ee sa mus\u00ed ustr\u00e1\u017ei\u0165 prevencia vo\u010di tak\u00e9muto mor\u00e1lnemu a n\u00e1sledne v\u00fdkonnostn\u00e9mu \u00fapadku slu\u017eieb. A to je asi hlavn\u00fd d\u00f4vod, pre\u010do maj\u00fa z\u00e1kazn\u00edci mo\u017enos\u0165 vyjadri\u0165 sa k poskytnut\u00fdm slu\u017eb\u00e1m. Plat\u00ed to hlavne v odvetv\u00ed gastron\u00f3mie a hotelov, kde s\u00fa \u013eudia obsluhovan\u00ed recep\u010dn\u00fdm, \u010da\u0161n\u00edkmi, ale aj kuch\u00e1rmi. V tomto odvetv\u00ed tak na mor\u00e1lnom pr\u00edstupe podstatne z\u00e1le\u017e\u00ed. Ale samozrejme, dnes u\u017e m\u00e1me mo\u017enos\u0165 hodnoti\u0165 aj slu\u017eby z in\u00e9ho odvetvia, kde je pr\u00edstup person\u00e1lu a jeho zodpovednos\u0165 takisto d\u00f4le\u017eit\u00fdm faktorom. Ako pr\u00edklad si ale zoberme tie gastronomick\u00e9 \u010di hotelov\u00e9 slu\u017eby. Z\u00e1kazn\u00edk kedysi mohol vyjadri\u0165 svoj n\u00e1zor pomocou vp\u00edsania textu do knihy host\u00ed, v mnoh\u00fdch pr\u00edpadoch aj s pozit\u00edvnym a spokojn\u00fdm obsahom. V pr\u00edpade v\u00e1\u017enej nespokojnosti, \u010di naopak potreby pochv\u00e1li\u0165 svoj z\u00e1\u017eitok extra, za\u0161iel za mana\u017e\u00e9rom alebo vlastn\u00edkom hotela \u010di re\u0161taur\u00e1cie.Dnes je v\u0161ak aj cesta t\u00fdkaj\u00faca sa hodnotenia slu\u017eieb (nielen\u00a0 v hoteloch \u010di re\u0161taur\u00e1ci\u00e1ch) postatne komfortnej\u0161ia a praktickej\u0161ia. Sta\u010d\u00ed aplik\u00e1cia v mobile. Z pohodlia stoli\u010dky vyjadr\u00edme svoju sk\u00fasenos\u0165 a to dokonca efekt\u00edvnej\u0161\u00edm sp\u00f4sobom, pritom sta\u010d\u00ed iba p\u00e1r kr\u00e1t klikn\u00fa\u0165 prstom na displej. Zauj\u00edmavou, zrozumite\u013enou a praktickou aplik\u00e1ciou je v tomto smere RealFeedback. Je ozna\u010dovan\u00e1 za skuto\u010dne efekt\u00edvny n\u00e1stroj, ktor\u00fd sleduje kvalitu poskytovan\u00fdch slu\u017eieb z viacer\u00fdch odvetv\u00ed, no a svoj n\u00e1zor v nej m\u00f4\u017eete vyjadri\u0165 i vy.                                                                                                                                                                                                                                                                                                                                                                                        4\/5 - (6 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Verejn\u00e9 slu\u017eby a ich hodnotenie","item":"https:\/\/www.sigal.sk\/verejne-sluzby-a-ich-hodnotenie\/#breadcrumbitem"}]}]